Privacy policy

At Plenora, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you use our site:

a. Information You Provide to Us:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely via Shopify or our payment processor)

  • Order history

b. Automatically Collected Information:

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data (see "Cookies" section below)

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Send order updates and shipping confirmations

  • Communicate with you regarding your purchase or inquiries

  • Improve our website and customer service

  • Prevent fraud and secure our services

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Shopify: Our e-commerce platform provider, which securely stores your data.

  • Shipping providers: To deliver your order.

  • Payment processors: For secure payment handling (e.g., Stripe, PayPal).

  • Legal authorities: If required by law or to protect our rights.

All third parties are bound by data protection laws and are only allowed to use your information for the services they provide to us.

4. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law (e.g., for tax and accounting purposes).

5. Your Rights (UK & EU Residents)

Under the UK GDPR and EU GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict data processing

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at Plenorasupp@outlook.com.

6. Cookies

Our website uses cookies to:

  • Remember your shopping cart

  • Understand website traffic and interaction

  • Provide a personalized experience

You can choose to disable cookies in your browser settings, though some features of our site may not function properly.

7. Security of Your Information

We implement appropriate security measures (SSL encryption, secure data storage, and access controls) to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to read their privacy policies before sharing your personal data.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

Last updated: 26 July 2025

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

📧 Plenorasupp@outlook.com
📍 65 Lionel Street, Birmingham, B3 1JE, United Kingdom